Dobson & Robinson

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LIMITED TIME ONLY!   STANDARD DELIVERY ON ALL ORDERS OVER £20!

 

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Terms & Conditions

General

These terms and conditions will apply to all transactions placed online or by other method with Dobson & Robinson Ltd Intersport-Ilkley . Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders

We are pleased to accept orders by any of the following methods. Online transaction via secure server or by telephone. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro, Solo &Amex. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
The web price includes VAT at 20% where applicable .

Delivery

  • Delivery charge of £4.95 per order to UK Mainland.
  • Free delivery with be applied to all orders above £35.00 to UK Mainland.
  • All deliveries will need to be signed for.
  • All goods are subject to availability.
  • The use of either Royal Mail or ANC Courier depending on weight and location.

In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.
If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Returns and exchanges

We offer a full money back guarantee.
You have 7 days from receipt in which to return your order.
You will have to pay the return cost of postage.
We want you to be entirely satisfied with every purchase made from Dobson & Robinson Ltd Intersport-Ilkley and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

Please contact us within 7 working days from the day after the delivery day
Contact us via Email, fax or in writing

Please complete the details on the returns note, supplied with goods and return it to us with the products original packaging and labels within 7 days of receipt.

All goods to be in a new and unused condition together with a copy of your original receipt.
We recommend that all items returned to us to be sent Royal Mail Recorded/Special delivery with insurance paid.

If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.

Dobson & Robinson Ltd Intersport-Ilkley, 46 The Grove, Ilkley LS29 9EE.
Telephone 01943 608549
Email sales@intersport-ilkley.co.uk


Products, Prices & Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.
All prices are shown in pound sterling (£)  and are inclusive of UK VAT where applicable at the current rate unless clearly stated.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Dobson & Robinson Ltd Intersport-Ilkley until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to Dobson & Robinson Ltd Intersport-Ilkley, 46 The Grove, Ilkley, LS29 9EE.  Telephone 01943 608549.  Email dobsandrobs@hotmail.com we will reply within five working days of receipt.